Fiber shield is an online platform which connects Users who are facing internet issues to network technicians directly with a click of button
we will simply submit your complaint to the nearest technician from your place, through a completely Automated process, once the technician receives and accept your order you will be contacted immediately
For Regular services 10 R.O Only and for the Express Services 20 R.O only
Regular service: the price in this service is the common market price, this type of services is suitable for house or flats problems, the time for a visit can be only during working hours.
Express service: the price in this service is doubled the market price, this type of services is suitable for business users, emergency who requests immediate action, the time for a visit can be during working hours and after working hours.
Follow these simple instructions:
Once the technician received the payment from you, he will ask you to provide OTP code appeared in your notification bill from the home page, this code it will be entered by technician in his payment page as for his confirmation that he has completed the work and received the payment successfully.
Note: currently we receive only cash, online payments will be enabled in the nearest future
The User has 5 days after the initial rectification were, he can raise a complaint again for free. But only if the complaint category was same.
The technician has option to escalate the problem to fiber shield management and after the evaluation of the problem the complaint will be sent to another technician who are more specialized on specific problem.
Please feel free to contact us by WhatsApp on +968 7175 4305 or via email: firstname.lastname@example.org.